You can delete your Optimixr account from the app at any time. This page explains how, what is removed, and what we have to keep.
Before you delete
Complete any open orders first. Unfinished sales, deliveries, or disputes can block deletion until they are resolved.
If you have a paid plan, cancel it in the app: Settings → Plan → Cancel. You keep access until the end of the billing period.
Delete from the app
- Open Optimixr and sign in.
- Go to Settings → Account → Delete.
- Read the confirmation, then confirm deletion.
Account deletion is permanent. You will lose access to your profile, listings, messages, and in-app history.
Request deletion by email
If you cannot use the app, email privacy@optimixrtech.org from the address on your account and ask us to delete it. Include your name and the email or phone number you used to sign up so we can verify it is you.
We respond within 30 days (45 days for CCPA requests). Support can also help: support@optimixrtech.org.
What is deleted
Deleting your account removes your personal data from Optimixr, including your profile, login details, and account settings. Account data is then held for 30 days and deleted after that.
What we keep
Some records are kept where tax, dispute, fraud-prevention, or other law requires it. See the Privacy Policy.
| Data | How long we keep it |
|---|---|
| Account data | While your account is open, then 30 days |
| Transaction records | 7 years (tax and accounting law) |
| Messages between users | 24 months, or longer if part of an open dispute |
| Support tickets | 24 months |
| Security and fraud logs | 12 months |
Identity documents used for seller verification are held by Stripe Identity, not Optimixr, and follow Stripe’s retention schedule.